59ok Privacy Policy
Protecting your personal information is our highest priority. This policy explains how 59ok collects, stores, and uses your information.
Introduction and Scope
This privacy policy ("Policy") applies to the 59ok website (https://59ok.lat) and all related services. By using this platform, you are considered to have accepted all the terms of this Policy.
59ok is a trusted online gaming platform in Bangladesh. We treat the privacy of our users with the utmost importance. This privacy policy explains what information we collect when you visit our platform or create an account, why we collect it, and how we use it.
Our goal is to manage your information with complete transparency. This policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards. We reserve the right to update this policy at any time, and you will be notified in a timely manner of any significant changes.
If you disagree with any part of this policy, please stop using our services and contact us.
Policy on Information Collection
Information You Provide Directly
When you create an account on 59ok or use our services, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and contact information
- Username and password
- Payment information (bKash, Nagad, Rocket, Upay numbers)
- National ID card or other identity documents (for KYC verification)
- Bank account details
Automatically Collected Information
When you browse our platform, the following information is collected automatically:
- IP address and device identity
- Browser type and operating system
- Time and date of visit
- Which pages you viewed and how long you stayed
- Cookie and session data
- Referral URL (where you came from)
- Gaming history and transaction records
Information Received from Third Parties
In some cases we may also collect information from third-party sources:
- Transaction confirmation information from payment processors (bKash, Nagad, Rocket, Upay)
- Age and identity verification information from identity verification agencies
- Information from KYC service providers
- Risk assessment information from fraud prevention analysis
Cookies and Tracking Technologies
59ok uses cookies and similar technologies to improve the quality of our services:
- Essential cookies: To maintain login sessions and security.
- Functional cookies: To remember your preferences and settings.
- Analytical cookies: To analyze user behavior for service improvement.
You can disable cookies from your browser settings, but this may limit the functionality of some services.
Purpose of Information Use
Primary Purposes of Use
59ok uses your personal information for the purposes listed below. We commit that your information will never be used outside these stated purposes:
- Account management and identity verification: Your information is needed to create, manage, and keep your account secure. Age verification ensures that only users aged 21 or above are using the platform.
- Payment processing and financial transactions: Your payment information is used to smoothly process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Customer support: Our 24/7 Bengali support team accesses your account information to resolve issues and answer your questions.
- Ensuring platform security: Information is analyzed to prevent unauthorized access, fraudulent activity, and money laundering.
- Legal and regulatory compliance: Your information may be used to comply with applicable laws and to respond to legitimate requests from government authorities.
- Service improvement and personalization: To further improve your experience and customize services according to your preferences.
- Responsible gaming monitoring: To identify patterns of problematic gambling behavior by monitoring gameplay and to provide necessary support.
Marketing Communications
Subject to your consent, 59ok may inform you about relevant offers, bonuses, and promotional information. You have the right to opt out of such communications at any time. This can be disabled by contacting us by email or by changing your marketing preferences in your account settings.
Information Sharing and Disclosure
59ok never sells, rents, or discloses your personal information to third parties for commercial purposes. However, limited information may be shared in the following specific circumstances:
Service Provider Partners
To operate our services, we work with trusted third parties such as payment processors, IT infrastructure providers, KYC verification agencies, and game technology suppliers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft). These partners receive only the information necessary to provide specific services and are required to comply with our privacy standards.
Legal Obligations
We may be required to disclose your information to comply with a court order, a legitimate request from a government authority, or applicable law. In such cases we will disclose only the minimum information necessary.
Fraud and Crime Prevention
Information may be shared with relevant authorities to prevent and investigate financial fraud, money laundering, or other illegal activities.
Business Transfer
If 59ok undergoes a merger, acquisition, or sale of assets, your information may be part of the transferred assets. In such a case we will notify you in advance.
Information Security and Retention
Security Measures
59ok uses industry-standard security technologies to protect your information. Our security framework includes:
- SSL/TLS encryption — for all data in transit
- AES-256 encryption — for stored sensitive data
- Two-Factor Authentication
- Regular security audits and vulnerability testing
- Automated suspicious activity detection system
- Data storage in secure data centers
However, complete security on the internet cannot be guaranteed. We therefore ask you to always use a strong password and keep your account information confidential.
Data Retention Period
How long we keep your information depends on the type and purpose of the data:
- Active account information: Retained for as long as the account is active.
- Financial transaction records: A minimum of 5 years as required by law.
- KYC documents: For a defined period after account closure as required by applicable law.
- Gaming history: For a defined period for responsible gaming monitoring purposes.
- Customer support communications: Up to 1 year after account closure.
Once the retention period ends, we will securely delete or anonymize your information.
Your Rights and Controls
59ok is committed to giving its users full control over their own information. You may exercise the following rights:
Right to Access Information
You may submit a request to us at any time to find out what information we have collected and stored about you. We will provide you with complete information within 30 days of receiving the request.
Right to Correct Information
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Our support team will assist you through account settings or via live chat.
Right to Delete Information
You may request that your account be deleted and your personal information removed. Please note that due to legal obligations, some information (such as financial transaction records) must be retained for a specific period.
Right to Data Portability
You may request a copy of your personal information in a standard, machine-readable format.
Right to Object to Processing
You may object to your information being used for marketing communications or profiling purposes.
To exercise any of the above rights, contact our privacy team: [email protected]
Protection of Minors
Age Limit and Child Protection Policy
59ok strictly provides services only to persons aged 21 or above. We do not knowingly collect any personal information from minors.
Age verification is mandatory during the registration process. If we learn that information about a minor has been collected, we will immediately close that account and delete the relevant information.
If you believe a minor is using our platform, please let us know via our 24/7 live chat or at [email protected].
Policy Changes and Contact
International Data Transfers
Some of our service providers may be located outside Bangladesh. In such cases your information may be transferred internationally. We ensure that all such transfers are carried out with appropriate security measures and that international data protection standards are followed.
We transfer information only to countries or service providers that maintain adequate data protection measures.
Process for Policy Changes
59ok reserves the right to update this privacy policy as needed. Whenever significant changes are made:
- The "Last updated" date at the top of the page will be changed.
- Registered users will be notified by email.
- Notifications will be shown on the platform for important changes.
Continuing to use the platform after changes means you are accepting the new policy. It is therefore in your interest to review this policy regularly.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will respond to your request according to Bangladesh Standard Time.
Live Chat Support
24 hours, 7 days a week support in Bengali
Email Contact
[email protected]
Your privacy is our responsibility
Your information is completely safe at 59ok. For any questions, contact our 24/7 live chat support.